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Wednesday, December 1 • 9:00am - 9:45am
Creating a Frictionless Customer Experience Through Technology

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As emerging technologies like AI reshape the digital landscape, businesses are exploring new ways to create smart, engaging and frictionless digital customer experiences. Hear about “real” success stories versus hype-trend during this interactive discussion from peers innovating around new developments in this world.  
  • What investments are being made now for a frictionless environment?
  • Early success stories in digitally enhancing the customer experience
  • Benefits of connecting your enterprise to the customer (internal and external)

avatar for Lisa Palmer

Lisa Palmer

Chief Technical Advisor, Splunk
Lisa is the Chief Technical Advisor for Splunk who brings Data-to-Everything. Her career imbues her with perspective from technology practitioner to enterprise sales, research, and executive advisory. Prior to Splunk, she was Vice President and Americas Regional Manager for Gartner... Read More →
avatar for David Payne

David Payne

Senior Technology Strategist - Athletics, University of Oklahoma
David Payne is an experienced leader and has worked for the University of Oklahoma for almost 20 years. He is currently the Assistant IT Director overseeing Athletics Department operations and he directs Athletics related technology strategies and initiatives. He has served as a member... Read More →
avatar for Blake Holman

Blake Holman

Chief Information Officer, BBG, Inc.
Blake Holman is currently Chief Information Officer at BBG, Inc.  Previously Chief Information Officer at St. David’s Foundation in Austin, Texas.Blake has over 30 years of experience leading Information Technology Strategy, Development and Operations for several public and private... Read More →

Wednesday December 1, 2021 9:00am - 9:45am CST
Room 203, 2nd Floor